ACCOMPLISHMENTS Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Processed more than 100 prescriptions on average each week as a Pharmacy Technician. Directly supervised Three Pharmacy Technicians, interns and support staff. Designed a new drug-inventory management system to reduce waste and eliminate back orders. P ROFESSIONAL SUMMARY Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with two years in a demanding call center environment as a Customer Service Representative. Certified Pharmacy Technician with three years' work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. Highly motivated and recently certified Pharmacy Technician with extensive pharmacy laboratory training. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with medication compounding and pharmaceutical calculations.

Highlights:

• Patient Care
• Services
• Billing
• Insurance
• Inventory
• Inventory management
• Management
• Policies and Procedures
• Procurement
• Purchasing