PROFILE * Dynamic, results focused leader willing to go the extra mile, to improve performance. * Recognized for achieving objectives through leadership, teamwork, and exceptional customer service. * Strong problem solving skills able to effectively and efficiently manage multiple areas of responsibilities. AREAS OF EFFECTIVENESS * * Financial & Operational Cost Control * P & L Management * Customer Service * Recruitment and Training * Inventory Management * Problem Solving and Crisis Management * Process Improvement * Forecasting and Strategic Planning ACCOMPLISHMENTS MANAGEMENT / LEADERSHIP * Managed day to day operations of business exceeding 5M in annual sales as well as controlling $160K in monthly inventory * Oversee all aspects of business operations including budgets, cost control, payroll, accounting functions and set/managed sales projections and growth objectives * Hired, trained, and motivated both front and back of the house team members, including union employees OPERATIONS * Managed and scheduled shifts for up to 55 hourly employees, maximizing productivity and controlling labor cost * Hands on knowledge of several software applications including MS office, Micros, and Daily Sales Reports (DSR) * Experienced and efficient in the cost control of all of the business metrics small wares, paper, food & beverage cost CUSTOMER SERVICE * Delivered personal attention to customers to ensure a high level of satisfaction, soliciting feedback and completing the necessary follow-up when needed * Coached and fostered an environment that focused on stellar customer service

Highlights:

• Sales
• Leadership
• Budgeting
• Food Service
• Inventory
• Management
• Metrics
• Microsoft Office
• Payroll
• Planning
• hotels
• hospitality
• hotel
• restaurant manager
• manager
• restaurant
• luxury
• resort
• resorts