Description
Infrastructure Technical Support professional with over 20 years of experience in the technical Services industry with proven expertise in Information Technology, IT and Continuity of Business, and Program / Project Management. Successfully managed large and complex initiatives within the organization and develop pragmatic solutions in complex environments. Demonstrate strong leadership skills managing cross-functional and cross-countries teams, well recognized for the ability to provide strategic results. Recognized ability in building relationship at senior management level with strong interpersonal communications skills. Successfully lead local technical support teams and regional remote support team and possess expert knowledge of company processes, policies and standards. Adaptable, flexible and successful when working under pressure and managing ambiguity. Proven talent for conveying complex technical issues to non-technical audiences.
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