? Experienced leader with over 20+ years of travel experience. ? Managed numerous small to mid-size agencies while building strong teams by ensuring proper selection, training, and motivation of employees. ? Developed a culture of customer service motivated employees by setting goals and guiding them with weekly reviews. ? Monitored sales and advised staff on sale goals and new techniques. ? Strong computer skills, including Word, Excel, Outlook, several airline and back office systems, including management of Kronos time cards. ? Responsible for accounting, billing, and accounts receivable. ? Experienced with hotel hospitality services, including front desk and food and beverage. ? Developed marketing strategies to create new business through community involvement and active public relations.

Highlights:

• Sales
• Services
• Audit
• Audit Compliance
• Compliance
• Management
• Recruiting
• Training
• Customer Service
• Travel