Statement Qualified Community Manager who is highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to budgets, leasing, training and client relations. Selected Accomplishments * Improved Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical structure, resulting in a NOI of $250,000 for fiscal year 2015 year to date. * Effectively created new policies and procedures resulting in a reduced delinquency rate of below 2% for fiscal years 2011-2012. * Responsible for creation and implementation of new rent collection procedures, resulting in increased rental income for fiscal year 2014. * Successfully coached and trained staff on effective customer service and leasing procedures, resulting in being awarded the Platinum Award for 100% mystery shop scores for two consecutive years. * Successfully received the ARM Credential from the Institute of Real Estate Management in 2012.

Highlights:

• Bad Debt
• Budgeting
• Complaints
• Management
• Operating Budget
• Property Management
• Accounts Payable
• Coding