To obtain a position that both utilizes and promotes developing skills within the areas of Collections Management and Client Account Reconciliation. Experience iCare Financial Jan 2015 April 2016 Collection Consultant * Provide comprehensive analysis, which may include current ranking, projected short term rankings and long term projections - with respect to performance and production * Set daily, weekly, and monthly goals for entire team * Reviewed reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures * Exhibited effective verbal and written communication skills to ensure flow of information up and down the chain of authority. * Established and maintained an environment that encouraged team work and individual efforts and ethical behavior. * Maintains necessary daily, monthly KPI reporting and all necessary analytics - for operations * Conducted performance counseling and coaching on a periodic basis with team members conducted performance reviews made recommendations for salary changes. * Collaborate with fellow Managers to creatively incentivize the collection floor to increase production * Maintained appropriate staffing levels for team and in compliance with company policies on flexible scheduling maintain/update time and attendance information in automated software approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct. Focus Receivables Management - Marietta, GA Jan 2006 - Jan 2015 Collection Manager * Maintains direct management over the operations and production of the collection floor * Jointly build, modify and maintain work flow processing with the Unit Managers, Collections Director and VP of Operations * Maintains necessary daily, monthly KPI reporting and all necessary analytics - for operations * Maintain metrics for current and next quarter performance * Provide comprehensive analysis, which may include current ranking, projected short term rankings and long term projections - with respect to performance and production * Set daily, weekly, and monthly goals for entire team (s) * Collaborate with fellow Collection Managers to creatively incentivize the collection floor to increase production * Proactively build and maintain positive relationships with Team Captains and collectors * Coach, teach, and train Team Captains and collectors * Track daily totals on white boards using a countdown method to show what is needed throughout the day * Work with Trainer to identify specific training needs of the Team Captains and collectors * Encourage and motivate all staff to promote high level of production * Maintain all disciplinary occurrences, track occurrences, and coordinate counseling forms with Human Resources as needed * Communicate issues regarding staff with Vice President of Operations, Senior Collection Manager, and Team Captain * Follow all policies and procedures as instructed * Manage Team Captains and collectors time off requests * Required to meet monthly production goals based off of the number of teams being managed Capstone Financial - Atlanta, GA May. 1999 - Dec. 2006 Collection Manager * Monitored call performance of team members against standards receive input from Quality Control and Training Department coach/mentor team members using data received from variety of sources. * Maintained performance records/reports of team. * Reviewed reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. * Identified team members who required training in advanced topics or remedial training transferred team members to retraining spine as required with appropriate documentation on performance weakness and strengths. * Ensured that team members verified and updated account information, properly code accounts and prepared documents to transfer accounts. * Reviewed requests from team members to settle accounts approve if within authority level refer to next supervisory level if appropriate or reject the settlement proposal. * Submitted delinquent accounts to Legal Recovery team or in-house counsel for collection. * Conducted performance counseling and coaching on a periodic basis with team members conducted performance reviews made recommendations for salary changes. * Established and maintained an environment that encouraged team work and individual efforts and ethical behavior. * Maintained appropriate staffing levels for team and in compliance with company policies on flexible scheduling maintain/update time and attendance information in automated software approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct. * Participated in all required training for automation and telephone systems Fair Debt Collection Practices Act/Fair Credit Reporting Act (FDCPA/FCRA) other legal aspects of collections procedures. * Identified violations of FDCPA/FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company. * Exhibited effective verbal and written communication skills to ensure flow of information up and down the chain of authority. * Maintained a professional demeanor with employees, visitors, guests and vendors. * Prepared annual reviews prepared change of status reports for employees assigned to department prepared and documented disciplinary actions made recommendations concerning discharge of employees to VP/Human Resources conducted employee discharge meetings with Human Resources. * Responsible for leave approval of department employees and approving hours worked for payroll of hourly employees. AETNA Global Payments Collection Representative - Atlanta, GA Nationwide Collector - Atlanta GA Collection Specialist - Federal Student Loans

Highlights:

• Account Reconciliation
• Automation
• Collection
• Collection Policies
• Communication Skills
• Delinquent Accounts
• Documentation
• Fair Debt Collection Practices