Summary of Qualifications ~ * Extensive experience leading company staff in the collections process including the development of metrics monitoring strategies, staff training, and portfolio management. * Proven track record of achieving metrics exceeding company goals and implementing processes to enable others to improve their performance. * Adept at collaborating with other management professionals to devise management methods that improve staff performance while also improving staff job satisfaction and morale. * Highly focused and results oriented in collecting funds and reconciling delinquent accounts, managing multimillion dollar collections portfolios, and reducing portfolio delinquency below company goals. * Skilled in coordinating internal operations to meet company goals and contributing to the growth and management of the company.

Highlights:

• Delinquent Accounts
• Management
• Customer Accounts
• Training
• Financial
• Financial Services
• Metrics
• Monitoring