QUALIFICATIONS SUMMARY Accomplished executive management professional with over (25) years' experience in the third party receivables management industry. Extensive knowledge managing collection call centers at every level including Vice President and Site Director * Successful business experience of increasing responsibility. * Developed liquidation - tracking metrics, which increases daily accountability and production. * Designed and implemented an operations Audit Standards checklist utilized nationally. * Ability to analyze, organize, prioritize, delegate and execute to achieve results. * Established and implemented a training program which improves both skill and mechanical effectiveness. * Familiar with industries concepts, practices, and procedures. * Comprehension and adherences of the Fair Debt Collections Practices Act. * P&L responsibility.

Highlights:

• Call Center
• Inventory
• P&L
• Appraisals
• Audit
• Bankruptcy
• Credit Cards
• Management