SUMMARY Information Technology Director with 25 years of experience in IT Service Management and Governance, Application Development across various industries which include HR Outsourcing, Publishing and Airline. Provides global perspective, adept at managing, leading, developing, retaining and engaging staff across diverse cultures and time zones. A results driven leader who focuses on delivering the right business outcomes through consistent, innovative and repeatable processes. ITIL Service Management Global Technology Operations and Governance Project Management Continual Service and Process Improvement Vendor Management and RFP/Contract Negotiation International Cross Cultural Leadership

Highlights:

• Audit
• BMC Software
• Core Based Trees
• Disaster Recovery
• Infrastructure
• Itil
• Management
• Process Management