Career Highlights Station Manager, EL AL ISRAEL AIRLINES, LTD., Newark Liberty International Airport (12/1995 to 02/2016) * Management: Supervised the daily activities responsible for providing guidance concerning the areas such as flight operations, administration, accounting, recruitment and staffing, scheduling, systems training and development, and human resources * Training & Development: Trained new and existing employees on changing processes, procedures, technologies to include Amadeus systems, airport operations, safety and emergency procedures * Customer Relations: Effectively troubleshoot basic customer service problems while ensuring a resolution/compensation completed within a timely and efficient manner * Vendor Management: Managed the contracts for bidding and acquiring new vendors and/or clientele to grow the business * Sales/Expense Reporting: Monitored and analyzed all company expenses to include station expenses, port authority billing for landing/parking fees, and daily sales reports Passenger Service Supervisor, AMR Services, Inc., Newark Liberty International Airport (08/1993 to 04/1997) * Airport Operations: Managed and actively participated in all aspects of airport operations including customer check-in, tagging baggage, boarding of flights, loading of baggage, connecting customers, irregular operations, and meeting arriving flights * New Hire Training: Cross trained staff members on all areas of guest services in accordance with policies and procedures * Policies & Procedures: Adhered to all standards of operations, policies and procedures established by the airline * Operations Management: Provided daily shift briefings to crewmembers * Customer Relations: Prioritized tasks while focusing on the guests to provide excellent customer service Television Announcer, Mondo Italiano Television, North Bergen, New Jersey (01/1990 to 05/1995) * Talk Show Host: Conducted a weekly talk show program that featured interviewing Italian/American celebrities, athletes, politicians, etc. * Marketing: Developed and strategized long term approach to company marketing plans and initiatives through the use of media campaigns to include public relations, script content development, commercial videos, voiceovers for programming

Highlights:

• Accounting
• Airlines
• Balance
• Billing
• Compensation
• Email
• Human Resources
• Internet