Description
To utilize my multi unit management skills to the mutual benefit of both my employer and myself. I am looking for an organization that will allow me to showcase my coaching and profit generating experience and allow for future growth within the company. Dodge's Chicken Store General Manager 6-2015 - Present Operate a Quick Service Restaurant concept and travel stop. Generate sales by providing an exceptional customer experience. Ensure staff is upbeat, motivated, and customer focused. Southern Touch Services Owner/Operator 2/2014 - Present Operate a mobile food service that specializes in Cajun Food Love's Travel Centers, Memphis, TN General Manager 09/2011 - 02/2014 Operate a 26 bay diesel fueling center, full service restaurant, on site repair facility/ tire shop, and travel stop. Direct a team of 6 managers and 50 hourly staff members. Ensure that all customer service standards are upheld in all areas. Create an environment that is both clean and efficient to maximize customer flow throughout the operation Maintain all P&L, loss prevention, safety, and margin goals. Interact with vendors to ensure the correct quantities and products are on hand at all times. Continuously train and evaluate staff to meet all service and sales goals. Mercury Retail Services, New Orleans/Memphis, Tennessee District Manager 04/2005 - 06/2011 Oversaw five distribution facilities in four states. Led a team of 200 people that serviced 1200 accounts. Ensured timely delivery of weekly periodicals to all major retail outlets. Managed a merchandising group that handles the periodical deliveries as well as other contracted services we had obtained. Responsible for fleet maintenance, coaching and evaluating personnel, maintaining strict P&L standards, and maximizing sales and efficiency. Made sure all daily, weekly and monthly reporting is carried out efficiently and on time. Monitored and corrected all logistical needs for customers Communicated constantly with both vendors and retailers to assure maximum productivity and extreme levels of customer service.
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