AREAS OF EXPERTISE Apple Engineering * Led and supervised the Apple Engineering Team within a JAMF Casper Management Suite environment evaluated systems for equipment failure or performance errors ensuring optimum levels of application functionality. * Evaluated, updated and maintained policies, configured profiles, created smart groups and developed packages for 1,700 Macs. * Managed and supported enterprise solutions including Acronis Access Connect hosted on Windows 2008 and 2012 servers and the Extensis Universal Type Server Font Application. * Reviewed annual maintenance contracts to verify licensing and negotiate cost-effective pricing structures with vendors. * Provided 3rd level support to 1st and 2nd level support technicians. Mobile Engineering * Managed, supported and engineered the AirWatch Mobile Device Management (MDM) environment served as the mobile liaison to high-profile users including executives, regional/district managers and corporate personnel. * Provided users with seamless accessibility to internal websites and SharePoint sites through the mobile access gateway application Acronis Access Advanced. * Created and administered user profiles for Apple and Android devices managed Apple Store and Google Play Store applications. * Controlled mobile users' access to file content data through AirWatch Secure Content Locker managed mobile devices through MDM and Apple configuration utilities. * Served as the primary liaison between mobile carriers and users regarding data connections maintained the mobile device inventory coordinated in-house or Apple Direct mobile device repair. Infrastructure Support * Supported the New York City data center which housed the building's core infrastructure including remote and satellite offices maintained IDFs to including patching locations, terminating connections, activating/deactivating ports and troubleshooting switch port issues. * Provided physical and remote assistance for servers, telecommunications equipment and peripheral hardware built and maintained user extensions and voicemail boxes as the Domain Administrator, created and oversaw user and groupshare data, IP schemas, permissions and documentation. * Worked closely with vendors completing cabling installations monitored workflow to ensure conformance with established scopes, schedules, fiscal resources and cabling standardization. * Surveyed connectivity for network/voice moves, adds and changes provided installation and troubleshooting support for large-scale network/hardware upgrades and modifications. * Cross-trained and mentored new employees on data network support practices, policies and procedures.

Highlights:

• Infrastructure
• Support
• Systems Engineer
• Active Directory
• Android
• Apple
• Applications
• Cabling
• Infrastructure
• Support
• Systems Engineer
• Domain Name System
• Engineering
• Evaluate
• Gateway
• Hardware/Systems