SUMMARY OF QUALIFICATIONS Detailed oriented customer service professional with fourteen+ years experience in data entry and customer service Strong desire to administer top-notch customer service to both internal and external departments and customers Persuasive communicator and adept listener, able to build trusting and durable relationships with clients Self-motivated innovator with a record of success in troubleshooting and problem solving Leads by example and establishes a professional work environment based on respect Effectively manages high-volume workloads in deadline-driven environments Generates repeat business through successful client follow-up

Highlights:

• Management
• Policies and Procedures
• Genesys
• Integrate
• Video
• Accounts Receivable
• Customer Service
• Billing
• Call Center
• Data Entry