Description
Summary of Qualifications * 30 years Established Employee History in the Property and Casualty Insurance Industry * Excellent Verbal, Written Communication skills and Customer Services skills * Experienced in coordinating meetings, training, seminars and material presentations * Excellent relationship with insurers, independent agents, attorneys, law enforcement, appraisers, vendors, art galleries, internal and external customers * Exceptional knowledge of computers and network hardware functionality * Proficient in Excel, LOTUS notes, Microsoft Windows, Out Look and Arbitration Forums * Type 60wpm * Self-motivated and able to work independently * Analytical and logical deductive skills TEAM WORK * As a Recovery Specialist, worked on behalf of the company to recover 75% of 2 million dollar claim. * As a Recovery Specialist, responsible for training employees in early intervention techniques resulting in total recovery return of 24% in salvage assets for the company. * As a Recovery Specialty, worked with high end manufacturers (Rolex, Patek and Gia) as lead expert to recovery stolen property successfully from third party with the intention to mitigate legal cost. * As Recovery Monitor Specialist Actively assist Subrogation Examiner with download e-subrogation hub arbitration, collections file, arbitration decision result and awards, and glass coverage claims. Acted as a liaison between the examiner and customers on transfer calls while providing knowledge of the claims product. * As Liberty Tax solicitor, completed customer satisfaction surveys, follow up with customer concerns for resolution and recruiting new customers. Auto Property Casualty Inland Marine Ocean Cargo Fidelity Recovery Specialist January 1998 - Present Manage potential recovery claims and in all jurisdictions in the United States (including Canada and Mexico) and all countries overseas * Investigate and negotiate all levels of claim settlements including potential subrogation * Negotiate and settle third party liability claims * Conduct thorough investigations involving law enforcement insurance representatives and attorneys while delivering superior customer service
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