Occupation:Customer Service Representative |
Location:Fort Lauderdale, FL |
Education Level:Associate |
Will Relocate:YES |
Description
Profile: Professional Experience * Excellent execution, planning, communication, motivational and leadership skills. * Expert administration and troubleshooting skills for Microsoft Office products. * Knowledgeable in system administration, LAN/WAN networking, and PC maintenance. * Explosive "out of the box" Sales building tactics to deliver results quickly and long term. * Team player and leader with a reputation for providing excellent user service. DHC Computer & Laptop Repairs, Brooklyn, NY. 2004 - 2015 A+ Certified Staff Trainer and Computer Technician Travel to customers' homes and businesses to provide direct technical support to end users. * Trained staff and clients effectively in the use of the latest computer software and hardware. * Assist all clients daily with personal computer problems both remotely and by walk-in. * Maintain/manage a proficient business operation from power point presentations to mgmt. * Perform preventive maintenance on emergency equipment used in daily business operations. * Reconfigure existing systems to accommodate additional components. * Troubleshoot all areas of computer functioning: repair, virus removal or upgrade as needed. * Perform out of area emergency repairs as needed. * Mentored new technicians in the language and techniques used to read system schematics. * Utilized time effectively to acquire knowledge in the latest trends in technology. * Communicate effectively amongst clients and employees in an easy-to-understand language. DHarpConnectionsUSA, Brooklyn, NY (12-month P/T position) Computer Technician, In-Training Oversaw the daily operations of computer and network systems * Greet clients, discuss and perform hardware/software repairs. * Analyzed complete setup of computer software and hardware operations. * Answer user inquires and set up technical equipment for repairs. * Ensure the proper installation of network, OS, software applications. * Repair internet connections, hardware, software and virus Excellent execution planning communication motivational and leadership skills. * Expert administration and troubleshooting skills for Microsoft Office products. * Knowledgeable system administration LAN/WAN networking and PC maintenance. * Explosive "out of the box" Sales building tactics to deliver results quickly and long term. * Team player and leader with a reputation for providing excellent user service. Key Qualifications * Training and Motivation * Problem Analysis & Solving * Help Desk Support * Power Point Presentations * Stress Tolerance *Repair and Installations * Acute Verbal & Written Communication Skills *Keen Attention to Detail * Proven Sales building techniques * Advanced Marketing * Inventory Control 2004 - 2005
Accomplishments
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