Description
Professional Summary More than 10 years as the Care Connections Manager, Referral and Call Center Coordinator in the hospice setting. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with agency goals and mission.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Cornerstone Care Connections Manager | 2/2005 - Present |
| Davita Dialysis | Hemodialysis nurse | 6/2001 - 4/2004 |
| Lake County Sheriffs Department | Corrections Officer | 10/1995 - 4/1999 |
| US Army | Legal Specialist -71-D | 1/1990 - 4/1994 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| New York University | Nursing | 2005 | Associate Degree |
| Lake Technical Institute | Licensed Practical Nurse | 2000 | Trade School Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Magazine | ANA journal | media url | Nursing journal related to updated nursing data for both clinical and management information. |
Accomplishments
Highlights:
TJC Committee-Domain 2 Subject matter expert. The Synergy Award Nomination for FHPCO-2016.Companies I like:
Looking for an upwardly mobile company that values patients, staff & business partners. An organization looking to be the best in their market.
Job Skills
Keywords
Responsibilities
Opening the first 24/7 call center for Hospice, implementation of protocol & policies. Recruiting, training & retention of RN staff for the operational call center. Developing the new referral center model, streamlined admission process for 4 hour stretch goal admissions. Call recording, monitoring & evaluations of same.
Creating new business development plans for in home XRay technologies & brokered deal with the CEO of the radiological DME.
Corporate wide "fixer" for broken departments, difficult clients & staff.
