Professional Summary * Negotiated nearly $20 million in print media purchases thorough competitive bid process. Managed thousands of projects to completion for 200+ clients. * Created, updated and maintained company CRM client database of 3,500 contacts, as a primary marketing activity for the agency. Thoroughly researched for accuracy and updated client contacts. * Assisted in new business development and marketing campaigns, including targeted email blasts to prospective clients and provided reports on campaigns to management. * Aggressively worked to control agency expenses through overseeing of costs and careful budget management including human resources management, health insurance, building maintenance and tenant leases, resulting in 20% reduction in agency costs. Managed tenant rent payments and leases. Resolved all tenant issues and concerns. * Provided in-house bookkeeping to the agency including AP, AR, expense reports and bank deposits. Worked closely with accounting firm to set up and revise systems using best practices.

Highlights:

• Customer Service
• customer service skills
• Teller
• Management
• Quality
• Quality Assurance
• Quality Control
• Accounting