Description
I am looking for the opportunity to work with a creative and visionary work-force that will take advantage of my 30 years of Operational leadership in the ARM Global Recovery and BPO Customer Care industries. I can drive new innovations in an ever-evolving global vertical while delivering consistent best in class results to clients and establish a break-out company, recognized as the performance leader of the ARM/BPO industry. Key Contributing Career Factors: * Operations Management of Large Scale ARM & BPO Divisions * Trusted Advisor of Fortune 500 Clients * Engineering Large Start Up Global Operations * Strategic Planning & Design of Large Scale Treatment Models ARM/BPO * Budget Management and Improved Portfolio Performance * Providing Excellence in Customer Satisfaction and First Call Resolution * 5 JD Power Awards for Customer Service in 2014/2015 Best Wireless Provider * Focus on Delivering Increased Equity Values
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