PROFILE Experienced and dedicated professional with over ten years of progressive experience in complaint handling and resolution, customer service management, case review and analysis, genealogy research and records management, team building and training. Skills include ability to resolve complex time sensitive issues, multi-tasking and excellent communication skills. * Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers. * Strong interpersonal skills with the ability to develop constructive and cooperative working relationships within all levels of an organization. * Accurately investigates complaints and provides solutions. * Reliable, trustworthy with a commitment to providing superior customer service. * Proficient in Microsoft Office (Word, Outlook, Excel and PowerPoint).

Highlights:

• Records Management
• Complaint Resolution
• Training
• Communication Skills
• Strong Analytical Skills
• Customer Service
• Excellent Communication Skills
• Genealogy Research