Leverage 30+ years' experience creating operational efficiency in the automotive industry, as Director of Fixed Operations with a leading company. EXECUTIVE SUMMARY Expertise in business planning, financial analysis, budgeting and reports. Proven track record of meeting and exceeding business objectives with aggressive financial goals. Implementing process improvements, leveraging technology solutions, customer relationship management and inventory systems, to minimize overhead costs and maximize efficiency and profitability. Demonstrated leadership and team building in large, complex environments. Negotiating, building and sustaining profitable business relationships among staff, vendors, and third parties. Directed hiring, training, systems in the development, launch and ongoing operation of 5 separated high volume pre-owned vehicle reconditioning departments, responsible for 500 - 750 vehicles throughput per month across 8 locations and facilities. Advised and assisted in construction and ongoing operation of two separate multi-million dollar collision and mechanical reconditioning facilities over 2 and 3 year periods, resulting in 1.5 million dollar yearly increase in revenues. EXECUTIVE EXPERIENCE Baierl Automotive Wexford, PA December, 2014 - Current DIRECTOR OF FIXED OPERATIONS Consulted and collaborated with Parts Managers, Service Managers, Collison Center Managers and dealership management regarding all aspects of Fixed Operations. Developed, implemented operational & customer relationship management processes to support strategic objectives and maximize margins. Hired, trained, managed and developed directors and managers for collision centers, pre-owned vehicle reconditioning, service and parts departments. Conducted team building within and between departments with cost-reduction and sales focus. Ensured compliance with federal, state, and local repair operations regulations including hazardous waste disposal and OSHA Right-to-Know etc. Ensured compliance with manufacturer warranty and policy procedures. Established and maintained relationships with vocational / technical schools to enhance personnel recruitment activities. Key Achievements - Created, implemented dealership service and parts pricing plans across all departments to maximize sales. - Directed the opening of new collision facility employing 10 full-time staff. - Assisted in the implementation of Service Department Business Development Center program. - Secured agreements with paint manufacturers / distributors resulting in financial payments, monthly / quarterly discounts and reimbursements to increase profitability. - Liaised with paint manufacturers, chemical suppliers and oil companies to secure available monies from corporate supplier incentive programs. #1 Cochran Automotive Monroeville, PA January, 1991 - December, 2014 DIRECTOR OF FIXED OPERATIONS Directed operations for Business Development Center and Customer Relationship centers. Drove leadership, communication and team building across departments to increase productivity. Created, implemented dealership service / parts pricing across departments to maximize sales. Developed, implemented systems to fulfill corporate, customer relationship management objectives. Implemented customer satisfaction / loyalty processes across all departments to drive repeat sales. Hired, trained, and managed body shop, reconditioning, service and parts department managers. Administered annual operating budgets for all Fixed Operations Departments. Facilitated creation of factory CSI programs and Continuous Improvement Teams. Directed career and training curriculum for management, administrative, and technical staff. Built strong external relationships with customers to encourage repeat and referral business. Coordinated professional employee development and advanced training with department managers. Liaised with paint manufacturers, chemical suppliers and oil companies to secure available monies from corporate supplier incentive programs. Ensured compliance with federal, state, and local repair operations regulations including hazardous waste disposal and OSHA Right-to-Know etc. Ensured compliance with manufacturer warranty and policy procedures. Established and maintained relationships with vocational / technical schools to enhance personnel recruitment activities. Key Achievements - Drove process improvements resulting in profit margins of 12 - 20% over a 23-year period. - Implemented pre-owned vehicle reconditioning departments across 4 locations processing 500-750 vehicles for resale at the retail level. - Advised and assisted in construction of two new multi-million dollar facilities: 15,000 square foot and 40,0000 square foot collision and mechanical repair centers over 2-year period.

Highlights:

• Automotive
• BDC
• Budgeting
• Business Development
• Business Planning
• Customer Relationship Management
• DMS
• Dms (Data Mgmt Tool)
• Compliance
• Call Center
• Computer Aided Software Engineering
• Corrective Actions
• Financial Analysis
• Process Improvement
• Lean Concepts
• Process Implementation
• Training and Development