Accomplishments Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Interacted with customers in the US, ensuring reliable and high-speed delivery to residential and small-business customers. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Consistently generated additional revenue through skilled sales techniques. Assisted in the managing of the company database and verified, edited and modified members information. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Volunteer work feeding the hungry for the last 5 years and apparel setup to distribute for the less fortunate.

Highlights:

• Management
• Support
• Microsoft Project
• Microsoft Windows
• Troubleshooting
• Assessments
• Automation
• Coding
• MS Project