OPERATIONS/CALL CENTER MANAGER Innovative executive with strong career leading operations, call centers and customer service, coordinates divisional activity for maximum productivity Skilled business professional employs demonstrated leadership and management expertise with the ability to communicate effectively with employees, senior management, suppliers and internal and external customers  Significant experience in sales, operations, staff development, team-building, and a passion for customer service  Results-directed with strong decision making ability, proactive approach to business planning, and proven record achieving financial and operational objectives  Leads teams that consistently achieve or exceed monthly Sales, Quality and Productivity goals  Achieved improved operations and high efficiency level, reducing errors from 3.5% to 0.5%  Cut payroll and fleet maintenance costs $17,000 by improving distribution route efficiency  Highly motivated and resourceful with initiative and drive establishing and ensuring productive, profitable organizations. Core competencies include: • Strategic Business Planning • Cost Reduction and Avoidance • Cash Flow Optimization • Superior Customer Service • Budget Administration / Management • P & L Accountability • Staff Development Programs • Team Building and Leadership

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