Description
SUMMARY OF QUALIFICATIONS A highly motivated professional with proven experience in customer service and collections, inbound and outbound calls, bookkeeping, and in underwriting Fannie Successfully direct and oversee the organization's sales policies, objectives, and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs and new product implementation. Recommend product or service enhancements to improve customer satisfaction and sales potential. FHA home from January 2012 through June 2014 Collections/ Homeowners Assistance Team (HAT) from 2009 - June 2011 * Educates our clients with available payments methods * Collect or scheduled payment (s) needed to bring clients' accounts back to a current status * Resolve delinquencies on past due accounts by offering programs * Offer methods of payment and plans to avoid delinquencies home Collections Bankcards from April 2005 to 2009 Work on different portfolios * Resolve delinquencies on past due accounts * Educate clients on different programs options as repayment plans. Settlement and forbearance plans home from 2008 through 2009
Accomplishments
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