Description
Seeking a position where my extensive experience in customer relationship and nursing will be utilized in a call center, office environment, hospital and/or nursing facility setting where I can utilize my education and enthusiasm to provide exceptional service. PHLEBOTOMY/CUSTOMERSERVICE/OFFICE RELATED WORK EXPERIENCE * Experienced in areas of customer relationships via answering inbound patient calls to assist with appointments, questions and routing to various other locations. * Assisted clients with appointments, scheduling of surgery, physicals and other medical exams set up follow-up calls and reminders. * Called in prescription refills to pharmacist and staff ordered MRIs and prepared other orders according to physician requirements. * Ran office environment while multi-tasking to assist with complex office task, arranged scheduling and managed time. * Made outbound calls to customers handled sales quotas and assisted team with ensuring all calls are handled in a timely fashion. * Communicate effectively in order to obtain desired patient outcomes with strict confidence in regards to HIPAA laws and regulations, in addition to prompt critical thinking during emergency situations. NURSING RELATED WORK EXPERIENCE * Highly skilled in aspects of internal medicine, OBGYN, gastroenterology, pediatrics, orthopedics and cardiology care. * Performed general patient preparation and care: vital stats, injections, blood withdrawals, EKGs, assisted with flexsigmoidoscopies, colonoscopies, MRIs, sport physicals, set up of suture removals, pap smears, etc. * Served as back-up to RN in charge to assist with maintaining the physician's office and regulating appointments. * Documented treatments and therapies as required by physician orders. * Communicated effectively in order to obtain desired patient outcomes with strict confidence in regards to HIPAA laws and regulations in addition to prompt critical thinking during emergency situations.
Accomplishments
Highlights:
Job Skills
Keywords
