SUMMARY High effective Administrative and Technical Manager leading high-performance work teams in the customer services arena, as well as years of experience as an IT Project Manager, Process Improvement and Business Analyst in the Life Insurance and Annuity administration, supporting International multi-platform environment with over 2000 end-users. Extensive experience in people management, process improvement, requirement preparation, documenting, prioritizing and coordinating projects across Operations and Technical environments, utilizing both company and vendor talent. Expertise in managing process improvement projects utilizing Waterfall, Kaizen, Lean and Agile methodologies. Recognized for creative, practical and cost-effective solutions to operational problems. Seeking opportunity as all analysis/staff for insurance operations were outsourced to Ireland. Core competencies include: People Management and Mentoring * Extensive Life Insurance and Annuity product knowledge * Strong Analytical and Organizational Skills * Business and System Requirement Analyst * Process Improvement (Lean and Agile) * Systems Development Life Cycle (SDLC) via Waterfall and Agile Methodologies, along with CMM * Problem Management * Project Management * Mainframe, Desktop, Online, CIS, MIS and Remedy * Vendor Relationship Management

Highlights:

• Benefits
• Information Technology
• Jad
• Kaizen
• Management
• Oracle Parallel Server
• Project Management
• Project Manager
• Quality Assurance
• Quality Assurance Tester
• management