PROFESSIONAL SUMMARY I am a highly motivated and organized individual in constant pursuit of new learning opportunities and ways to broaden my horizons. I have experience with all facets of office management, special project management, and specialized training in almost every areas of mortgage lending on both the operations side and the production side. I maintain a positive outlook and a professional demeanor while cultivating professional relationships. I welcome every opportunity to share my experience and knowledge with others. I have a proven ability to produce positive results consistently and I am adept at leading small and large teams to be the most efficient and successful team possible. I have effectively created and implemented policies and procedures for mortgage lending overall as well as position specific desk manuals. I have strong technical skills and I am able to bridge the gap between technical and non-technical personnel in a manner that utilizes each person's own strengths to increase their self-confidence and also strengthens the team as a whole. I am able to multi-task and problem-solve while keeping up with a fast paced environment and I have the ability to mediate disputes in a way that allows for a win-win result.

Highlights:

• Management
• sheets
• Accounts Payable
• Back Office
• FACETS
• Mortgage Loans
• Pricing
• Process Improvements