Skills Summary To find employment where I can utilize my almost 15 years of customer service experience and my years in property management. Microsoft Office, and Excel Property management software: Yardi PROPERTY MANAGER Real America Llc/ Hamilton Pointe Apartments 06/15- 12/15 Collects and keeps careful records of rental payments. Monitored and documents all income, including delinquencies. Handles customer complaints personally to verify they were properly handled. Wrote clear and concise owner's reports based on findings from quarterly financial statements. Reviews all leases to guarantee that tenants received the proper level of service. Completed documents for outside agencies such as landlord references. Updated tenant and unit information to keep current in housing database. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re examination appointments and housekeeping inspections. Assistant Property Manager The Sterling Management Group/Mini Storage Depot - Fort Wayne, IN 08/14 - 06/15 Assist the Property Manager with daily reports and property care. Help customers find the right size unit to fit their needs. ASSISTANT COMMUNITY MANAGER

Highlights:

• Property Manager
• Fort Wayne
• Yardi
• Onesite
• Microsoft office
• Self Storage
• Apartment
• Complaints
• Credit Card
• Customer Service
• Security
• Asset Management
• Financial
• Financial Statements
• Housekeeping