Prepared meals Following established policies and procedures, establishes and maintains courteous, cooperative relations with public patients and other personnel. Promotes, ensures and improves services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of proving extraordinary customer relations and quality service. Receives and routes incoming calls to appropriate stations pages medical center personnel responds to callers' inquiries concerning patient conditions and other request for information announces appropriate and urgent messages serves as central communications for all in-house emergencies (i.e., Code Red and Code Blue). Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel distribution of brochures and mailings. Performs other related duties as required. Routine laundry shopping for food bowel and bladder care feeding routing bed bathes dressing ambulation move in and out of bed bathe oral care hygiene/grooming Operate a telephone system using an advance telephone directory system Provide both verbal/recorded information messages to callers determines what precise information caller requires to meet the customer expectation. Upsell products and services. Oversee the development of customer service to DA operators to ensure performance objectives are met to develop the employee skill sets. Handle intricate customer questions complaints and inquiries with highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Provide overall training and advanced coaching for all employees who transfers me these intricate calls.

Highlights:

• Documentation
• Management
• Business Management
• Business Requirements
• Communication Skills
• HYGIENE
• AT&T
• Complaints
• Pbx
• Services
• pbx