SUMMARY: Experienced Customer Service professional with extensive experience in the Banking industry. Extensive experience in handling customer inquiries by telephone, email, fax, electronic wires and in person. Excellent communication, interpersonal and multitasking skills. Strong ability to work efficiently and effectively with a diverse population. Microsoft Word, Excel, Outlook, Money Transfer System (Intranet), TRACS System, Pega/Global Multi-Product Investigation System, Cocoa System, Ebbs and Central Management Console.

Highlights:

• Management
• Compensation
• Customer Service
• Cocoa
• Cocoa Programming
• Commodities
• Front Office
• Insurance