I started my career with Eastman Kodak as a Quality Control Inspector with the Professional Products Division. In the role of a Quality Control Inspection my duties engulfed the entire scope of electromechanical inspection, from proto-type testing through inception, final inspection and shipping. I was also responsible for the supervision and training of new personnel, procedure writing, period reports, timekeeping and payroll. After 11 years we moved from Rochester, New York to Palm Harbor, Florida. I then embarked on a career in the security industry with National Guardian/SecurityLink where I started in the Central Station progressing through the ranks to my ultimate position with the company as Regional Retention Manager covering the Southeast Region and Puerto Rico. After SecurityLink was acquired by ADT I continued my career in security with Technical Dynamic Services, Inc. as Operations Manger while managing operations at Nicole’s Skin Care Center. Subsequently I took a position at A Total Solution as Service Manager.

COMPANY	POSITION HELD	DATES WORKED
A Total Solution	(Confidential)	12/2004 - 12/2006
Nicole's Skin Care Center	(Confidential)	1/2003 - 12/2004
Technical Dynamic Services, Inc.	(Confidential)	8/2002 - 12/2004
SecurityLink	(Confidential)	7/1989 - 9/2001
Eastman Kodak	(Confidential)	4/1973 - 7/1984

SCHOOL	MAJOR	YEAR	DEGREE
SecurityLink	Sexual Harassment Awareness Training	1999	Associate Degree
SecurityLink	Managers Training	1998	Associate Degree
Rush Henrietta	High School	1969	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Book	The One Minute Manager	media url	The One Minute Manager is a book demonstrating very practical management techniques.
Book	The One Minute Manager Builds High Performing Teams	media url	The One Minute Manager Builds High Performing Teams is a book about the stages of development all groups move through on their way to becoming high performing teams
Book	Who Moved My Cheese	media url	Who Moved My Cheese is a book that reveals the truths about change.
Book	Leadership by the Book	media url	Leadership by the Book is a book with insights, tools and tactics for becoming a successful leader.
Book	Raving Fans	media url	Raving Fans is a book with a revolutionary approach to Customer Service.

Highlights:

Companies I like:

General Motors, Bank of America, Hewlett-Packard, AT&T

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Administrative and Support Services
• Advertising/Marketing/Public Relations
• Customer Service
• Operations Management

Increased retention of customer accounts. At over 20%, the Southeast Region had the worst retention of the company. Spearheaded a program known as “The Perfect 10”. Result: After putting this plan into effect went from last place to second place within six months.Expedited the use of tracking software. Technicians were dispatched without a strategy in mind often crisscrossing each other. Convinced the owners to employ the software program that was purchased but was not being used. Result: Improved service performance, profitability and increased revenue.