Skills Summary: * More than ten years of customer service experience * Proven communication skills in a variety of settings * The ability to work independently or as part of a team * Upbeat, positive attitude with a history of producing quality results and satisfied customer/clients Work Related Skills: CUSTOMER SERVICE * Welcome customer/client in a friendly and courteous manner * Listen to client's concerns and address in a timely manner * Assist customer/client and help resolve their issues * Establish rapport with diverse individuals and groups. MANAGEMENT/SUPERVISORY * Perform store operations, opening and closing procedures * Strict compliance with procedures outline on trip-sheet * Organized and implement group activities in an efficient manner * Responded to all customer/client inquiries with accuracy and ensuring deadlines are achieved ACCOUNT MANAGEMENT * Daily call clients in a courteous and professional manner * Listened calmly to client concerns and provide solution on how to resolve their concern in a timely manner * Maintain accurate financial records of clients accounts * Initiate legal procedures on consolidating clients account

Highlights:

• Account Management
• Communication Skills
• Compliance
• Customer Service
• Financial
• Legal
• Management
• Quality