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brenda c

Customer Service Representative - 8 Years of Experience - Near 02169

Occupation:

Customer Service Representative

Location:

Quincy, MA

Education Level:

High School/GED

Will Relocate:

YES

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Areas of Expertise * Customer Service * Scheduling * Organizational Planning * Equipment Maintenance * Problem Solver * Staff Supervisor Administration and Customer Service Experience * Supervised 10 to 15 employees by scheduling work assignments for commercial cleaning and construction, recording days and hours worked, and reporting through appropriate channels. * Attended to all details of good customer service including accurate sales receipts, verifying customer identification for checks and credit cards, and resolving customer questions or concerns. * Managed multiple financial responsibilities including cash handling, credit card and check handling, and counting cash drawer at beginning and end of shift to verify amounts. * Provided safety and security for other staff members by performing routine facility checks. * Directed all activities related to housekeeping, laundry and cleanliness for health and safety. * Identified food and equipment needs and prepared orders for purchase. * Ensured that equipment and other office resources were maintained in good working order. * Facilitated total house keeping care for entire floor in medical center with expert customer care noted by patients, staff, and medical center CEO. * Fulfilled regular maintenance responsibilities such as refreshing room furnishings and replacing electrical appliances.

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