I am currently Technical Program Management Professional with Verizon Business. I have demonstrated proven success in program management, solution design, project management, and client management. Known for retaining and growing revenue by providing stellar service and support. Demonstrated technical and service ability supporting global accounts’ services and infrastructures. Significant experience designing solutions, implementing service, and executing improvement opportunities. Skilled at collaborating, identifying, and communicating risks and/or opportunities across multiple levels with account teams, internal organizations, and client's management.

Highlights:

• ITIL v3
• Service Level Agreement
• Managed Services
• CPNI
• Analyst
• CPE