Description
Tasked with effectively delivering high quality service by accurately assessing client needs, researching issues, tracking escalations, coordinating with various internal partners to complete any necessary updates to systems, claims, etc. Possess extensive knowledge of claims processing, all State and Federal Statutes (i.e., HIPAA, ACT). Organized and detail-oriented, dedicated to improving efficiency and productivity. Focused on continuous process improvement and client satisfaction, analytical thinker, skilled at developing innovative solutions to complex problems.
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