Description
Extensive career in IT Industry on large corporate accounts. Proven history of managing life cycle of critical impacts. Provide leadership direction to all parties involved during high severity issue. Fully knowledgeable with incident, change, and escalation management in complex system environments. Knowledge of networks, storage systems, hardware, and cloud environments. Utilize strong documentation skills in creation of useful system and process documentation. Self-directed with superior problem solving skills. Exceptional interpersonal and communications skills allow effective interaction with technical and non-technical staff.
