Highly experienced and effective Change Manager with more than 20 years of IT experience with the last eight years focused on the application of solid Change Management principles, processes, and methodologies. Adept at implementing process improvements using IT Service Management (ITSM) and IT Information Library (ITIL) best practices to ensure quality information technology services. This results-driven and highly motivated professional also has a significant background in IT Help Desk Management.

Highlights:

• Change Process
• Management
• ITIL
• ITSM
• Microsoft Office
• Training
• Analysis
• Help Desk
• Troubleshooting
• Version Control
• Networking
• Security
• Back Office
• Cobol Programming Language
• Dasd