Profile Results -oriented Valet Manager with over 16 year career at a top rated high end Country Club. I oversaw every aspect of the operation from staffing, training, developing of operations, budgets, as well as providing private services for the membership in all areas necessary for increased service. a High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive performance and quality. IN 16 years of Country Club management I Reorganized and reduced the budget in every season as a manager. I Implemented and produced 0% on site accident rate over the last 10 yrs. I also Instituted a program that took the theft property loss rate from 12% to 0% in every season i was there. I achieved an increased membership approval rating from 78% In the first season to 99.5% in every season there after. I also increased the staff retention from 30% over 3yrs to 70% over 5yrs which further reduced costs as well as increase member satisfaction.

Highlights:

• Site Design
• Training
• Strategic Initiatives
• Evaluate
• Management
• Problem Solving
• Risk Management
• Services
• BAR
• Staffing & Recruitment