Description
Profile I am a highly dependable and experienced Microsoft Certified Information Technology Professional with over 8 years of experience in upgrading, maintaining, securing and optimizing Windows server based network environment. Support to over 35 offices totaling apoximately 500 users or more. Details include software implementations ranging from Windows 10/ Windows 7 / Vista / XP / 98 / 95 / 3.1 MS-DOS, Working knowledge with Mac OS, Windows 2010 Enterprise, Windows 2008 Enterprise Server Windows 2003 Enterprise Server, Windows 2000 Advanced, Server, Windows 2000 Professional, Windows NT 4 Server / Workstation, Fund Ez finance software, Microsoft Dynamic, Citrx platform, Cisco VPN and OCFS Connections, Symantec endpoint protection, MS Office 356, MS Office 2013, Administrator of Broadview VOIP phone system etc, Google apps. Selected Achievements * Took part in agency wide e-mail mirgration to Google e-mail business services.. * With a two person team installed and configured windows based network for 10 new UPK schools. * Administrative experience with Office 365, Bussines Drive and One drive * Took part in the Agengy Wide conversion of Office 365 * Administrative experience with Mareki Cisco routers and switches * Installed, configured and maintained Windows 2008 Enterprise Servers for multiple offices with the agency. * Performed all aspects of migration from existing customer support solution to new platform. Responsible for configuring online support ticketing system and notifications, migrating customer records, and creation of user profiles. Created documentation for both employee and client access. * Help desk administrator I, II and final. Senior Information Technology Specialist (Med Level)
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