Summary of QualificationsDedicated, hard working, and enthusiastic leader with over 10 years of experience in restaurant management and airline catering. Expertise in strategic planning, managing operations, improving efficiency of operations, and team building. Capable of identifying areas of strengths and weakness as well as implementing company policies, standards, changes in operations, and restaurant systems that optimize productivity and bottom-line results. An innovative problem solver and effective team builder who is able to motivate staff to maximize productivity and control cost through effective uses of manpower. Outstanding leadership skills with the ability to develop trusting and profitable relationships. Management experience with decision-making, supervision, and leadership skills as well as the ability to delegate, problem solve, prioritize, and meet tight deadlines without compromising quality. * Exceptional Interpersonal and Communication Skills - Proficient in promoting confidence as well as building and maintaining business relationships while interfacing positively with people of diverse cultures. * Problem Solving - Proven ability to troubleshoot and develop both creative and innovative solutions to restaurant challenges. Successfully manages change for improved performance and greater team efficiency. * Work Ethics and Professionalism - Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom line results while meeting and exceeding customer satisfaction. Professional ExperienceGate Gourmet - LAX International Airport, Unit 574 Los Angeles, CA Director of Operations - Food Department /Supply Chain October 2014 - Dec 2015 * Manage a staff of 1 Food Manager, 1 Executive Chef, 3 Sous Chefs, 6 supervisors, and 235 union employees. * Introduce and implement sequential packing processes to consistently meet and exceed financial goals. * Effectively lead the team on Lean manufacturing practices. Actively involved in all Kaizen at the unit. * Participate on all biweekly and monthly presentations for the customer. Work closely with the menu design team on all new menu presentations. Ensure effective staffing on a daily and weekly basis. * Proven ability in managing all nine international airline accounts, such as: Delta, American Airlines, Lan, Emirates, Air China, Virgin, Iberia, FIJI and Norwegian - bringing in total revenue of $75 million. * Ensure that the department is inspection ready for FDA, Medina, Port Authority, and Airline audits. * Passed all necessary major audits, which included: Delta, AA, Emirates, LAN, Air China, Medina, and FDA. * Worked with the Continuous Improvement team to implement new processes. Created a new sequential packing process, which is now a best practices for GG. Was leader of the HALAL team for Emirates. * Manage a staff of 3 supervisors and 45 union employees in the storeroom.

Highlights:

• Airlines
• Process Improvements
• sheets
• Complaints
• Quality
• Quality Assurance
• Test
• Management
• Communication Skills
• Dec