Description
SUMMARY Ambitious Operations Manager with more than 6 years of management experience in the Hospitality industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.Talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. ACCOMPLISHMENTS Increased output of supply by 63% by Personalizing the on-boarding efforts in our recruiting sector.Identified and acquired 60+ high-value new cleaning professionals for the company.Cut inventory cost by more than half and improved on-time delivery to 85% by creating direct shipping options for new cleaners.Spearheaded an Ambassador Training program, resulting in a 46% decrease in annual contractor turnover. Boosted customer satisfaction ratings by 62% in under 2 months, by training New cleaners on proper customer service relations. Oversaw Managed two teams, my Austin Team had 72 cleaners, and my Houston team had 83. I Handled on boarding of new cleaners to the Homejoy Platform. Certify new cleaners on our processes, procedures and operations. Ensuring our clients are happy and issues are resolved timely and effectively. Continuously grow our contractor base for our clients in each region. Managing contractors to deliver quality services and resolve issues as they arise in Austin and the development and launch of Homejoy Ambassador
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