Description
Experienced manager motivated to deliver superior service. Drives company growth through improving guest satisfaction scores and maintaining a 98% occupancy throughout the year. Exceptional customer service, conflict resolution, budgeting, cost control, marketing and advertising skills. Well versed in customer service surveys and inventory management systems with an upscale resort and spa background. I have supervised a 536 room casino hotel and maintained a 4 diamond rating during all 5 years.
