Description
SUMMARY OF QUALIFICATIONS * Customer Focus (Internal/External), strong computer skills, professional appearance and strong work ethic, and outstanding phone etiquette * Demonstrate the ability to work effectively across disciplines and levels of the organization. * Provide consulting services to customers to problem solve and improve customer's ability to pay within credit terms * Ability to multi-task, negotiate with customers to create "win/win" situations, and compose succinct email messages. * Colossal experience in skip tracing, Influencing / Persuasion, Great Listener * Analyze each account to identify potential credit losses * Mail, fax and return invoices that are requested to the specific Accounts Payable vendors using company's specific systems and tools * Track Record of Success in Consumer Collections * Handle 150-200 inbound and outbound calls daily * Demonstrate ability to serve internal and external customers * Desire to constantly improve, personally and professionally. * Experience in the Consumer Finance Industry * Public relation experty * Knowledge of Principles of credit and collection experience business to business * Strong customer service skills ability to deal with difficult customers * Ability to sustain high level confidentiality * E-mail communication within business, and clients