Effective independent support of hardware and software for clients. Ability to troubleshoot and resolve client issues with result of high fives in 50% of the cases assigned to me insuring client satisfaction in supported software programs. Expert in prioritizing tasks and conflicting work issues. Enthusiastic team player eager to create and share knowledge articles with team members and with the client insuring client resolution in many instances. Providing technical instructions both verbal and written to lower level support. Ability to listen and question client to ensure pertinent support group can address the issue right away. Possess broad technical knowledge on a variety of topics including network hardware/software, database systems and web interfaces. Self-Starter with solid interpersonal skills and ability to learn new technologies quickly. Expertise in: • Diagnose and resolve complex customer questions or problems over telephone or internet. • Communicate with Product Development • Ability to tackle problem using logical, systematic sequential approach • Operating Systems (Servers): Windows 2012, AIX, VMS • Software: Microsoft suite; Word, Excel, Access and Publisher • Database: SQL 2012 • Assume responsibility for defining and delivering highly complex scalable solutions. • Provide on-call support • Microsoft Server configuration installation and support of Citrix Server Technologies. • Interface directly with Development to resolve issues with new software releases.

Highlights:

• Technical
• Networks
• SQL
• System
• Writer
• Administrator
• applications
• analyst