Senior leader with more than 20 years experience in the financial services/mortgage industry at a national level. Excellent change leader with deep business acumen in change management, project management, process design, regulatory compliance and operational risk. Vendor management, testing programs and script governance, offshore design, implementation and management ( India and Mexico). Strong communication skills, policy and procedure development including training and learning content. Risk Control Framework owner to identify and prioritize high risk processes, control inventory and effectiveness and sustainment. Audit and Exam management and customer remediation.

Highlights:

• Change management
• project management
• vendor management
• mortgage
• compliance
• risk
• offshore