Exceptional interpersonal skills. Works well with all associates; associates, peers and upper management. Vast leadership and communication skills. Proficiant in computer applications (office).

COMPANY	POSITION HELD	DATES WORKED
Bank of America	(Confidential)	9/1998 - 3/2005
Humana	(Confidential)	3/1998 - 9/1998
At&T Wireless	(Confidential)	8/1994 - 11/1996

SCHOOL	MAJOR	YEAR	DEGREE
Duncan U. Fletcher High School	High School Diploma	1994	High School/GED Degree

Highlights:

Greenbelt, worked on many projects to improve call center operations, worked in recruiting, training and team leadership within the call center.

Companies I like:

Wachovia, Landstar, Merrill Lynch

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Project
• Customer Service
• Banking
• Management

Leading a team of 18-25 associates to meet/exceed business expectations. Worked with peers and upper management to improve customer resolutions across the company.