Operations/ Service Manager with over 20+ years of experience combined management and customer expertise in the Aftermarket and Sub-prime automotive repair industry. Highly experienced with mechanical, paint, body and frame repair processes. Broad knowledge of current practices, programing and efficient operations management for repair facilities with a long history of high Customer Satisfaction Index scoring as well as shop profitability. Innovative and creative with team building, work balance, budgeting and achieving goals. Strong focus on financial goals, opportunities and promotion.

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