From: Tom Arnold, arnoldjourney@yahoo.com, 678-650-0219, Destin fl I wanted to express my sincere desire to offer my services in the role of management. I have many years of experience not only in the restaurant business, but also in facility management. I have been successful in achieving financial targets within these areas. As a consultant for Alexander Proudfoot , I gained the skills necessary to meet all expectations in operations. I have experience in acquisitions, vender relationships, contract negotiations, and reporting to board members. I have also recruited staff to support the direction and goals of the organization. My goal is always to prevent problems and structure plans that will benefit the organization, and exceed customer expectations. I look forward to the opportunity to review my management background and abilities with you. Requirements a. Restaurant and Lounge Responsibility b. House Keeping Responsibilities c. Banquet Responsibilities d. Financial Responsibilities e. Facility Management ( CAM) • Achievements: I have recently consulted for a Ten Million Dollar Resort to streamline their front desk, room’s checklist, improvements, electrical issues and policy standards to fulfill the guest’s expectations. Implementations of training that resulted in a higher satisfaction score per customer. I have operated a Major Restaurant for over Nine years in which I oversaw all operations for menus ,vendor relations, customers, marketing , equipment, maintenance, food controls , security, training, pos systems, P & L statements and all necessary licenses agencies During the last Ten years I have been fully responsibility for major events for Coke Cola, Home Depot, Yancey Brothers and many other major companies that repeated their special events. • Value Proposition: I truly believe in the word “hospitality” and having an environment that employees feel the responsibilities to create a standard that supersedes other operations. It’s a team approach in creating an outstanding experience that guest cannot wait to return to the property. I believe my background credentials, leadership and social skills gives me ability to create an environment that will prove to excel in all departments. • Teamwork: Customer service can only be achieved in all departments by employees that feel a part of the team but are held to a high standard. • Profitability: • Proven experience in managing vendors relations, payroll, cost containment while generating higher revenue sales. My background consulting experience with Alexander Proudfoot prepared me with the ability to recognize waste at many levels.

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