March 23, 2015 To whom it may concern: For the past twenty years I’ve been dedicated to service in the hotel industry. It is of my interest and determination to lead my efforts in working with a company where I can strive as an individual as well as create and direct an outstanding Food and Beverage Team towards a common goal, top customer service. Currently, I’m the Director of Food & Beverage at the Courtyard by Marriott Beach Resort. I’m responsible for our hotel's outlets, kitchen, restaurants, bars, and banquets; as well as working in our department’s forecast, labor control, purchasing, inventory, marketing and promotions of diverse activities, menus and leading our department personnel. Previously, I was the F&B Director at the Embassy Suites San Juan Hotel & Casino and Embassy Suites Dorado del Mar Beach Resort, where I've spent seven years developing strategies to better our commitment to customer service and satisfaction and creating strategies to retain loyal guests. Also, have a vast experience working with club members and franchise owners. Throughout my career I’ve made a point to stay current with the technological advances of our industry as well as new coming information on progress and techniques in better servicing our clients and their needs. For the past couple of years, I've been attending the National Restaurant Hotel Association Show in Chicago, Illinois where I've had the opportunity to interact with other restaurant managers, directors, general managers and distribution partners to gather and share innovative ideas. Member of the PRTHA board and a constantly active with Marriott International Trainings to stay informed and focused with the new tendencies of the franchise and other extra work education. I am very interested in conversing and meeting the F&B Team. I am well-known of the hotels impeccable reputation and their highly regarded expectations and ready for a new challenge, determined to become a leader in pursuing the excellence your company requires. Looking forward to hear from you soon. Jesús D. Pagán

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