Description
SUMMARY OF QUALIFICATIONS Performance-driven leader with a wealth of experience in directing and managing IT service/support teams and proven expertise in implementing standards and procedures to strengthen operational performance within the Incident and problem management spaces. Respected, influential leader an efficiency-minded manager valued for strategic, process-oriented approach and ability to build and maintain high-performance teams. Forward-thinking leader who is quick to incorporate best IT practices into daily operations.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Ii Vi Opto Electronic Devices Inc. | Systems Administrator Senior Helpdesk Team Lead/Desktop Support | 1/2017 - 6/2019 |
| Benjamin Moore | Senior Technical Helpdesk Analyst | 3/2009 - 5/2009 |
| Ernst And Young Llp | Support Manager/ Senior Helpdesk Analyst Support Manager | 7/2000 - 1/2009 |
| Rcn Corporation | Team Lead/Senior Helpdesk Administrator | 1/2000 - 7/2000 |
| The Copeland Companies | Technical Helpdesk Administrator | 11/1998 - 12/1999 |
Accomplishments
Highlights:
Job Skills
Keywords
