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Tracy J

Customer Service Representative - 20 Years of Experience - Near 44505

Occupation:

Customer Service Representative

Education Level:

Associate

Will Relocate:

YES

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To obtain full time employment where I may utilize my strong leadership skills and build a successful team. Things Remembered 2013 - 2015 Assited customers with placing orders and helping them personalize their gift. Inbound call center. North Jackson, Oh Humana 2003 - 2009 Processed Medicare Part A, B and D claims. Checked for duplicate claims and provided vacation over rides for clients out of town and/or on vacation. Occasionally had to explain the Part D prescription plan to a client. Louisville, Ky Anthem Blue Cross Blue Shield 2010 - 2013 Claims processor for Medicare Part A and B. Responsible for making sure the doctors or medical facillities were paid. Paid attention to detail for any mis spellimgs or errors. Louisville Ky VXI Global Solutions 2013 - 2015 Inbound call center. Assisted potential customers with customizing their Direct TV account. Trouble shooting for current custmers. Assisted cutomers with re-locating their current account if they were moving. Assiciates Degree University of Phoenix 2005 Refrences upon request

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